Thursday, July 07, 2016

How to Raise a query to IREPS Help Desk After Login?

After successful login, the Bidder can see Help Desk link in left navigation blok of his/her home page. This link opens the Help Desk interface from where the user can access the various options to get in touch with the Help Desk. The user can reach out to Help Desk in the following ways:
IREPS Works Tender Raise Query After Login 01


 Raise a Query


The user can submit his query through an online electronic form as shown below. The user can also upload a document through this form.
IREPS Works Tender Raise Query After Login 02

On successful submission of the form, the user will be provided with a Query ID which he can use to view reply to his query through the same interface. The user also gets an Email as and when his query is replied to by the department.


 Send E-Mail


Users can send their queries to the Helpdesk through E-Mail. E-Mail ID of Help Desk is mentioned on the Helpdesk page (helpdesk.eps@cris.org.in). The reply to the query will be sent to the E-Mail ID of the user.


 Call on Helpdesk Telephone Numbers


Users can contact the Helpdesk officials through the Telephone Numbers provided on the Helpdesk Page. Railway users can also contact Helpdesk officials through the Railway Telephone Number mentioned on the helpdesk page. For more details please Click Here.
Last Updated: July 07, 2016
IREPS: Indian Railways e-Procurement System

No comments :

Post a Comment